FAQ

Frequently Asked Questions

Welcome to the FAQ page for That’s Ruff Pet Hotel!

We know that leaving your furry family member in someone else’s care is a big decision, and we’re here to make the process as smooth, comfortable, and stress-free as possible. Whether you’re planning a vacation, a business trip, or simply need a safe and loving place for your pet to stay, we understand that you want the very best for them.

Our goal is to provide peace of mind by ensuring that every pet receives exceptional care, attention, and plenty of love while they are with us. To help answer some of the most common questions about our services, policies, accommodations, and what to expect during your pet’s stay, we’ve compiled this list of frequently asked questions.

If you don’t see the information you’re looking for, please don’t hesitate to contact our team. We’re always happy to answer your questions and help you feel confident that your pet is in caring and capable hands at That’s Ruff Pet Hotel.

We offer:

  • Dog Boarding
  • Doggy Day Care
  • Pick-Up & Drop-Off Transportation
  • Baths
  • Frozen Kong Treats
  • Pawgress Report Cards & Photo Updates

Yes. All dogs must be up to date on required vaccinations prior to their stay. Proof of vaccinations must be uploaded through our app before booking approval.

All bookings are made through our mobile app.

Apple/iPhone: https://apps.apple.com/us/app/thats-ruff-pet-hotel/id6766820622

Android: https://play.google.com/store/apps/details?id=com.itrustkennel.thatsruffpethotel&pcampaignid=web_share

Please create your profile, add your pet’s information, and upload immunizations before requesting a booking.

You can keep it simple! We recommend bringing:

  • Food
  • Medication (if needed)
  • Feeding instructions
  • Any special care instructions

Monday – Friday: 7:00 AM – 6:30 PM

Saturday: 8:00 AM – 1:00 PM

Sunday: Closed

Please arrive at your scheduled times to help us maintain a calm and safe environment for all dogs.

Yes! Transportation services are available for an additional charge based on distance and scheduling availability.

Transportation fees apply each way for pickup and drop-off services within a distance of up to 20 miles one way.

Because our environment is interactive and social, dogs should be comfortable around people and other dogs.

If your dog is skittish, fearful, anxious, has escape tendencies, or has difficulty warming up, a meet and greet may be required before booking approval.

Owners are required to fully disclose any behavioral or temperament concerns prior to booking.

Failure to disclose behavioral concerns may result in cancellation of the booking with no refund, and the owner or emergency contact will be required to arrange immediate pickup.

For the safety of all dogs and staff, we reserve the right to decline or cancel bookings for dogs that display unsafe behavior or are not a good fit for our environment.

Yes! You can add our Pawgress Report Card & Photo Updates add-on to receive personalized updates and pictures during your pup’s stay.

Yes, as long as medication instructions are clearly provided prior to the stay.

Holiday rates may apply during major holidays and high-demand periods including:

  • Thanksgiving
  • Christmas
  • New Year’s
  • Memorial Day
  • Independence Day
  • Labor Day
  • And other federal holidays

Please review our Cancellation Policy page for full details regarding deposits, cancellations, refunds, and booking changes.

We strive to create a safe and positive environment for every dog. However, not every environment is the right fit for every pet. We reserve the right to decline or discontinue services if we believe it is in the best interest of the dog, our staff, or other pets in our care.